Warranty, Terms, Privacy

WARNING: Some of the products listed contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. None of our products are intended to be used in conjunction with clean drinking water unless stated otherwise. For more info please visit www.p65warnings.ca.gov or contact the Backwoods Adventure Mods sales team.

Limited Lifetime Warranty On Owl Products
Owl stands behind everything we make! Owl offers a Lifetime Warranty on parts and workmanship for the original purchaser of the product. This includes, but is limited to products manufactured by Owl. Owl does not warranty or assume any liability for mistakes in installation, normal wear and tear, etc.

The warranty of third party products sold by Owl or on Owl’s website are the responsibility of the manufacturer. Customers should contact those companies directly for any warranty issues.

Warranty claims will be either corrected or replaced with similar parts (subject to availability) or current version parts. In the event a product is discontinued, reasonable attempts will be made to fix any issues. If item cannot be fixed or is subject to replacement and the product no longer exists, store credit will be issued.

Wear and tear from use is not covered under warranty. Powder coated or painted products will show wear and tear from use. This includes mounting item, bags, trays or stepping on ladders etc.

Wear items such as sway links will be warrantied for 1 year form the date of purchase. 

Rust - We do everything we can mitigate rust with dual layer powder coating and stainless steel hardware, etc. We warranty against rust for 60 days. Outside of that 60 window any replacements or repairs will be at the discretion of our customer service staff. 

Return shipping is the responsibility of the customer. Returns and warranties are at the sole discretion of Owl Vans.

To make a claim please contact support@owlvans.com

Terms and Conditions
Owl van engineering, LLC is not responsible for contingent liabilities or liquidated damages.

Regardless of anything to the contrary in these terms and conditions, our liability is strictly limited to the cost for the product paid. Customer confirms that by using this website and ordering products, they accept our terms and conditions.

Transfer of Title: All deliveries will be made “EXWORKS” (FOB Source) or place of shipment. Title and risk of loss pass to the Buyer upon delivery of the Product to the Carrier. Seller’s delivery dates are estimates only and Seller is not liable for delays in delivery or for failure to perform. The Carrier be deemed an agent of the Seller.

MBZ does not publish load-bearing specifications for the rear door Sprinter van hinges. As a result, Owl Van Engineering cannot guarantee the hinge load-bearing specifications.

The laws of the State of California will exclusively govern any dispute between Seller and Buyer.

Intellectual Property, copyrights, and trademarks are and remain property of Owl Van Engineering, LLC.

Customer confirms that by using this website and ordering products, they accept our terms and conditions.

Credit Card Processing Fee

When an order is canceled, Owl is not able to recover the credit card processing fees on that transaction. With most businesses that isn't a big issue because it is only a few dollars. Due to the high cost of our products, it can be serval hundreds of dollar for our business. Therefore, orders canceled that total over $500, are charged a 5% restocking fee. This fee is not refundable and is what we are charged when someone cancels an order. 

Owl Van Engineering will make reasonable efforts to protect the privacy of its customers. We do, from time to time, allow associated companies to offer our customers additional products and services. Owl itself reserves the right to announce new product and services, issue recalls, and conduct other correspondence with its customer and inquiry lists.

Intellectual Property Rights
The Site and its original content, features, and functionality are owned by Owl Van Engineering and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

I, the customer, do hereby release and forever discharge Owl Vans LLC their agents, employees, successors and assigns, and their respective heirs, personal representatives, affiliates, successors and assigns, and any and all persons, firms or corporations liable or who might be claimed to be liable, whether or not herein named, from any and all claims, demands, damages, actions, causes of action or suits of any kind or nature whatsoever, whether known or unknown, fixed or contingent, which I now have or may hereafter have or claim to have, as a result of or in any way relating to the following: Parts sold & installed by Owl Vans LLC or parts sold & installed by end-user; any parts sold online, any parts sold online or installed by a re-seller, any parts installed by an installation shop. It is understood and agreed that this payment is made and received in full and complete settlement and satisfaction of the aforesaid actions, causes of action, claims and demands; that this Release contains the entire agreement between the parties; and that the terms of this Agreement are contractual and not merely a recital. Furthermore, this Release shall be binding upon the undersigned, and his respective heirs, executors, administrators, personal representatives, successors and assigns. This Release shall be subject to and governed by the laws of the State of California.

PRODUCT SAFETY WARNING: Owl Vans LLC strongly recommends the installation of products be done by a certified mechanic. If this does not occur, be certain the person(s) installing the product read, understand and follow all instructions and warnings pertaining to the application before installation. Do not add, alter, or fabricate any factory or aftermarket parts to alter the Owl Vans LLC product purchased. Mixing component brands is not recommended. Installation of Owl Van’s and its partners products can alter the way a vehicle drives and handles. This includes but is not limited to possibly effecting safety devices on the vehicle. For this reason, Owl Vans LLC urges that extreme caution be used when encountering driving conditions which may cause vehicle imbalance. Due to the installation of larger tires, the speedometer will read slower than the actual speed being traveled and more distance will be required to stop the vehicle. It is the owner’s responsibility to caution and warn any potential driver of the vehicle about these driving and handling conditions. Owl Vans LLC will not be held liable or responsible for damages or personal injuries resulting from the use of carrier products and or related products. If the components within the product or accessories become worn due to frequent and/or extreme use, the safety and reliability of the vehicle is at risk. The maintenance of aftermarket equipment to ensure the vehicle occupants safety is entirely your responsibility. Do not purchase Owl Vans LLC products unless you are willing to accept this responsibility. Do not install any Owl Vans LLC products or accessories unless you feel competent at installing the product without causing present or future injury to yourself or other vehicle occupants; seek an authorized installation center. Most states have some type of law limiting vehicle height. The amount of lift allowed, and how the lift can be achieved, varies greatly. Several states offer exemptions for farm and commercial registered vehicles. It is the vehicle owner’s responsibility to check state and local laws to ensure that their vehicle will be in-compliance. Owl Vans LLC reserves the right to make changes in design, materials and specifications as deemed necessary without prior notice and without assuming obligation to modify any product previously manufactured. Obligation or liabilities will not be assumed with respect to similar products previously advertised. This Release of Liability and Product Safety Warning has been read and fully understood by the undersigned and has been explained to me.